Started this certification as part of my company's learning program. My project does not follow ITIL framework, but I was able to relate to (and respect) the responsibilities of the shared services teams - quality, production support and PMO. Would not put thi…
OK, so here is the deal. Having 13 years of experience in the IT industry, I wanted to check what's up with ITIL. With no intent of going deep into the weeds of ITIL, I thought to take Jason Dion's Cram to Pass ITIL exam course on Udemy. The course was fairly…